Does Your Business have a Review Strategy?

Does Your Business have a Review Strategy?

Recently, the CEO of a large financial services business asked for help developing a strategy to deal with negative online reviews of his company that were materially impacting financial results. He was simultaneously amazed and outraged that a small number of people with complaints that were not (in his case) […]

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Idaho Newspaper Ordered to Identify Anonymous Commenter

Idaho Newspaper Ordered to Identify Anonymous Commenter

I am frequently contacted by individuals and organizations being defamed by anonymous commenters to online stories in major digital publications (Wikipedia is very common for these kinds of issues as well). There is a path to (potentially) identify the individual(s) behind these kinds of comments, but it is sometimes complex […]

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PC World: Autocomplete Astroturfing Struck Down in Japan

PC World: Autocomplete Astroturfing Struck Down in Japan

Google (or Yahoo) autocomplete in many circumstances will suggest phrases that are inaccurate or unfair when applied to my client’s name or business. In many cases, these autocomplete phrases are the result of astroturfing campaigns by advocates designed to harass or intimidate my client. A Japanese court has now ruled […]

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